01Reach the right team
Use this channel for commercial, product, support, privacy, security or partnership questions. Provide enough context for the request to be routed correctly. Do not send passwords, inbox credentials, contact lists, identity documents or other sensitive information. If an account investigation is required, our team will explain an appropriate way to provide the necessary details.
02For product questions
Tell us which workflow you are evaluating and the operating outcome you want to organize. This might involve CSV importing, verification, sequences, multiple accounts, rotation, replies, deliverability or analytics. Explain the expected behavior and, if you use another tool, which stages must be preserved. Avoid including real recipient data; fictional examples are normally sufficient to clarify the requirement.
03Privacy and security
Requests involving personal data, removal, access or security should identify the subject clearly. Do not include more information than necessary. SendLite will review the message and may request appropriate verification before taking action that affects an account or data. Submitting this form does not replace obligations, deadlines or specific channels that applicable law may require.
04What happens next
The message is validated and routed according to its subject. Response time can vary with complexity, and we do not publish a timeframe we cannot guarantee. If the question depends on current pricing, limits, integrations or terms, confirm the answer before making a decision. For a guided product presentation, use the demonstration page instead.
05How to prepare your message
Explain the objective first, the current behavior second and the required change last. Include the approximate operation size, roles involved and tools in the workflow. For an error, describe reproducible steps without attaching real data. A structured request reduces follow-up questions and helps the team distinguish configuration, a product question and a possible technical issue.
06Information you should not send
Never share a password, API token, private key, recovery code or temporary access through this form. Do not paste contact lists or confidential customer content. Remove addresses, names and identifiers from screenshots or examples. If an investigation requires additional material, wait for instructions and use only the method indicated by the team responsible for handling the request.
07Transparent expectations
A SendLite conversation does not guarantee compatibility, implementation timing or commercial outcomes. Capabilities, limits and conditions must be confirmed in the current context. Deliverability also depends on authentication, reputation, providers, data quality, sending behavior and relevance. Our team can explain product controls, while your organization remains responsible for strategy and compliance.
08Keep exploring while you wait
Product pages explain campaigns, sequences, accounts, rotation, contacts, verification, domains, analytics and replies. The guides cover cold email and deliverability from a responsible perspective. You can also create a free account and explore navigation with test data. Do not connect production infrastructure before reviewing permissions, internal policies and conditions that apply to your use.